Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Bellingham

At Bellingham Florist, your happiness is our top priority. As a trusted local florist serving homes and businesses throughout Bellingham, we believe every bouquet delivered should be as vibrant and fresh as the moment it was hand-arranged. That’s why we proudly offer our Fresh Flowers Guarantee: every arrangement will arrive in top condition, ready to delight your recipient and brighten their day.

Damaged or Unsatisfactory Deliveries — What to Do

We understand how disappointing it be if your flowers arrive damaged or not as expected. If your order arrives in less than perfect condition, please contact us promptly—preferably within 24 hours of delivery. Provide your order details and a clear photograph of the flowers in their original packaging. Our team will review your issue as soon as possible to ensure a fair and prompt resolution.

Freshness Window and Quality Assurance

We guarantee our flowers will remain fresh and beautiful for at least five days from the date of delivery when cared for as instructed. Should your flowers wilt or decline significantly within this five-day freshness window, please notify us with photos and order information. Our quality assurance team will quickly review your claim and advise on the next steps.

Refund and Replacement Options

Depending on the specific situation, we offer the following resolutions:

• Replacement: If your flowers are damaged on arrival or do not meet our freshness standards, we will arrange a prompt replacement delivered to the original location, at no additional cost.
• Partial Refund: If only part of your arrangement is unsatisfactory, we may offer a partial refund as a goodwill gesture.
• Full Refund: For orders where a replacement does not resolve the issue or if a replacement is not feasible, a full refund will be issued directly to the original payment method.

Please allow standard processing times for refunds to appear on your statement once approved. Our aim is to ensure every customer enjoys a hassle-free experience when resolving any concerns about their floral purchase.

Complaints Process

Your experience matters to us. If you have feedback or a complaint, please get in touch with our customer service team. Our dedicated staff will investigate your concern thoroughly and work hard to address the issue to your satisfaction. Please include your order number, delivery date, and a detailed description of your concern so we can assist you more efficiently. We strive to resolve all complaints within two business days.

Why Choose Bellingham Florist?

Our commitment to quality, freshness, and friendly service has made us the florist of choice across Bellingham. We are proud to serve our local households and businesses with thoughtful, fresh floral arrangements and reliable customer care. Thank you for choosing us for your floral needs—your trust means everything to our team.

If you have questions or wish to start a return, refund, or complaint process, please reach out to our customer service through our contact page or by visiting our store. We are here to help you find a solution and continue making your floral moments memorable.