We encourage our valued customers to review these Terms & Conditions before ordering with Bellingham Florist. By accessing our online store and/or placing an order for flower delivery in Bellingham or the surrounding area, you agree to be bound by these terms. These Terms & Conditions are designed to help ensure a fair and transparent experience for every customer throughout Bellingham and neighbouring areas.
Bellingham Florist operates as a UK-based business, offering online ordering and flower delivery services throughout Bellingham and the surrounding localities. Our commitment is to the timely, safe, and quality delivery of fresh floral arrangements for every occasion.
Orders for flowers and related products can be placed through our website at any time. To ensure prompt delivery, please provide complete and accurate details. The process is outlined as follows:
Bellingham Florist accepts various online payment methods, including major credit and debit cards. All prices are displayed in British Pounds (£), including VAT where applicable. Your payment will be authorised at the time of ordering, and your order will not be confirmed until payment is received in full. In case of payment issues or declined transactions, your order may be delayed or cancelled. We do not accept payment via cash on delivery or bank transfer for online orders.
We aim to deliver all orders on your requested date. However, delivery times are not guaranteed – particularly during peak periods or unforeseen events. Our delivery service covers Bellingham and its surrounding areas. If your specified address lies outside our delivery zones, we reserve the right to cancel the order and provide a full refund.
If the recipient is not available at the time of delivery, we reserve the right to leave the flowers in a secure place (such as with a neighbour or at the property’s entrance) or attempt re-delivery. We will always do our best to ensure successful delivery, but cannot guarantee specific delivery times.
We strive to match your chosen arrangement as closely as possible. However, due to seasonal availability or increased demand, certain flowers, colours, or packaging may be substituted with equal or higher value alternatives. We always maintain the overall style and aesthetic of the original design while ensuring freshness and quality.
Making Changes: Should you wish to amend your order details or delivery address, please contact us as soon as possible. Changes can only be accommodated if your order has not yet been prepared or dispatched.
Order Cancellations: You may cancel an order for a full refund up to 24 hours before the scheduled delivery date. Cancellations made after this cut-off may be subject to partial charges if the product is already prepared or en route. Some bespoke or personalised orders may be non-cancellable once work has commenced. To request a cancellation, please provide your order reference and contact our customer support team directly.
Non-Delivery: If your order cannot be fulfilled due to circumstances beyond our control (such as recipient refusal, inaccessibility, or incorrect address), we are not liable for non-delivery. We will, however, make reasonable efforts to resolve any issues and, where appropriate, offer a refund at our discretion.
Due to the perishable nature of fresh flowers, we are unable to accept returns unless the products are faulty or significantly not as described. If you are unsatisfied with your order due to damage, poor quality, or a mistake on our part, please notify us within 24 hours of receipt. We may request photographic evidence to evaluate your claim.
Upon assessment, we will offer an appropriate resolution, such as a replacement or partial/full refund. We are committed to customer satisfaction and will always consider each case on its merits.
It is the customer’s responsibility to provide accurate recipient information, including the correct name, address, postcode, and contact details. We cannot be held responsible for delivery failures due to inaccurate information provided at the time of order.
Customers should also ensure someone will be available to accept the delivery, or indicate a preferred safe place or neighbour if absence is expected.
While we make every effort to ensure the images and descriptions on our website accurately reflect the delivered products, natural variations in flowers are to be expected. The colour, size, and composition of arrangements may differ slightly from pictures due to seasonal availability and the unique properties of fresh flowers. Vases or other accessories shown may be included only where specified.
Bellingham Florist’s total liability for any claim howsoever arising shall not exceed the purchase price of the flower arrangement or product supplied by us. To the extent permitted by law, we exclude liability for indirect, incidental, or consequential losses and damages, including loss of profit, goodwill, or data resulting from your use of the online flower delivery service.
We do not limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
We shall not be held responsible for any failure to perform, or delay in performance, arising from events or circumstances outside of our reasonable control. This includes, but is not limited to, natural disasters, pandemics, road closures, extreme weather, transport delays, strikes, or other force majeure events. In such cases, we will endeavour to notify affected customers as soon as practical and offer alternative arrangements or refunds where applicable.
We are committed to protecting your personal information and using it only for order fulfilment, customer service, and where you have consented for marketing purposes. We comply fully with all applicable data protection laws in the UK. Your personal data will not be shared with third parties except where necessary for delivery or as required by law. Further details regarding your privacy rights are available in our separate Privacy Policy.
All copyright, trademarks, and other intellectual property relating to our website, branding, photography, and floral designs remain the exclusive property of Bellingham Florist and its licensors. Use of our images or content without express written permission is strictly prohibited.
We reserve the right to amend these Terms & Conditions at any time, without prior notification. Changes will take effect once published here on our website. It is your responsibility to review the current terms prior to each purchase.
These Terms & Conditions and any contract resulting from your use of Bellingham Florist’s online services are governed by the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.
These Terms & Conditions apply to all online flower delivery customers in Bellingham and the surrounding areas. If you have any questions or require clarification, please consult our website or get in touch with our customer service team before placing your order. Your satisfaction and peace of mind remain our top priorities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bellingham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bellingham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
